DIGITALIZATION AND HUMAN RESOURCE MANAGEMENT PRACTICES INLISTED DEPOSIT MONEY BANKS, ABUJA.

Abstract

The problem that informed this study was the limited empirical evidence on how digitalization influences Human Resource Management (HRM) practices, particularly in the context of Deposit Money Banks (DMBs) in Abuja, Nigeria. The main objective of the study was to examine the impact of e-recruitment and e-training on employee productivity and service efficiency, respectively. A descriptive research design was adopted, and the population comprised 320 employees from Zenith Bank, GTBank, and First Bank within Abuja Municipal Area Council (AMAC). Using a stratified random sampling technique, a sample of 252 respondents was selected, out of which 234 completed and returned the questionnaire, yielding a 93% response rate. Primary data were collected using structured questionnaires designed on a 5-point Likert scale and analyzed using descriptive statistics and regression analysis via SPSS version 27. The findings revealed that e-recruitment had a significant positive impact on employee productivity, while e-training significantly influenced employee service efficiency. These outcomes affirm the relevance of digital HRM tools in improving organizational performance, supported by the Technology Acceptance Model (TAM) and previous empirical studies. It was concluded that digital HRM practices are essential for enhancing employee outcomes and operational effectiveness in DMBs. The study recommended continuous investment in digital recruitment platforms and interactive e-training programs to drive productivity and service delivery.