EFFECT OF STRESS ON EMPLOYEE'S JOB PERFORMANCE IN AMSO HOTEL, ABUJA

Abstract

The rising levels of workplace stress in Nigeria’s hospitality sector, particularly in Abuja, have increasingly affected employee performance, prompting the need to assess how stress impacts job outcomes such as quality of work and efficiency. This study examined the effect of stress on
employees’ job performance in Amso Hotel, Abuja, focusing on work-life balance stress and role overload as independent variables, and quality of work and efficiency as dependent variables. The main objective was to examine how these stress dimensions influence employee performance. The study adopted a descriptive survey research design. The population consisted of 432 staff members of Amso Hotel, from which a sample size of 208 respondents was selected using stratified random sampling. Primary data were collected through a structured questionnaire using a 5-point Likert scale, and the data were analyzed using descriptive statistics, regression analysis, ANOVA, and coefficient estimation through SPSS version 27.0. Findings revealed that work-life balance had a significant positive effect on the quality of work, while role overload significantly influenced employee efficiency when properly managed. The study concluded that stress, when controlled and balanced with adequate support, could positively impact employee performance in hospitality settings. It was recommended that Amso Hotel should implement flexible work policies to improve work-life balance and ensure proper task allocation to reduce excessive role strain, thereby enhancing employee output and operational effectiveness.