IMPACT OF E-HUMAN RESOURCES PRACTICES ON THE PERFORMANCE OF FEDERAL INLAND REVENUE SERVICE ABUJA

Abstract

The increasing reliance on electronic human resource management (e-HRM) practices to enhance organisational performance, particularly in public sector agencies such as the Federal Inland Revenue Service (FIRS), Abuja, has generated significant interest. This study examined the impact of e-HR practices on the performance of FIRS. The study adopted a descriptive research design, and stratified sampling was used to obtain data from respondents. Questionnaires were administered to employees of FIRS, with a total population of 4,112. A sample size of 400 was determined, and an additional 10% margin of safety was added, resulting in a final sample size of 440. Data were collected through a structured questionnaire and analysed using SPSS version 27.01. Regression and ANOVA were employed to test the hypotheses. The findings revealed that both employee engagement and performance management have significant positive effects on employee productivity (β = 0.736) and revenue growth (β = 0.774), with p-values of 0.000, indicating strong relationships between the variables. The study concludes that the effective implementation of e-HRM practices can significantly enhance employee performance and contribute to improved revenue generation. Based on the findings, it is recommended that FIRS integrate more robust digital engagement strategies and performance management systems to optimise workforce efficiency and drive revenue growth.