Servant Leadership and Employee Job Performance in Deposit Money Banks: Mediated by Knowledge Management

Abstract

The study examined the effect of knowledge management in the relationship between servant leadership and employee job performance of Deposit Money Banks (DMBs) in Jalingo, Taraba state. The study was built on the idea of social exchange theory. Cross-sectional survey design was adopted in the study. The sample size of the study was 200. A total of 200 copies of questionnaire were administered, 165 copies of the questionnaire were fully completed and retrieved. The data gathered in the course of the study was analyzed through descriptive and inferential statistics using statistical package for social science (SPSS version 23.0) and partial least squares of structural equation modeling (PLS-SEM version 3.33), respectively. The findings revealed that servant leadership has a substantial favourable effect on employee job performance; servant leadership has a strong favourable influence on knowledge management; knowledge management has a significant effect on employee job performance and knowledge management has a substantial effect in the relationship between servant leadership and employee job performance. The study concluded that servant leadership and knowledge management are factors influencing employee job performance in DMBs in Jalingo. Hence, it is recommended that managers and superior officers of DMBs should employ a leadership style that promotes knowledge management by soliciting opinions and recommendations from their subordinates on subjects pertaining to their jobs.