Stress Management and Employee Job Satisfaction in Banking Industry: A Study of Selected Banks in FCT-Abuja

Abstract

High stress levels in the banking industry, particularly in the Federal Capital Territory (FCT) Abuja, have raised concerns regarding employee job satisfaction, prompting this study. The main objective was to examine the relationship between stress management practices specifically workload management, work-life balance, and support systems and employees' job satisfaction in the banking sector. Utilizing a descriptive research design, the study targeted employees from selected banks, including FCMB, Zenith Bank, and First Bank of Nigeria Plc. A sample size of 235 was determined through stratified random sampling to ensure representation across different bank sizes and operational scales. Data were collected via structured questionnaire, which were analyzed using descriptive and inferential statistics, including regression analysis to test the proposed hypotheses. Findings revealed that effective workload management significantly enhances employees' satisfaction with their work content, while a balanced work-life approach positively influences perceptions of compensation and benefits. Additionally, robust support systems were found to be critical for career development satisfaction among employees. The study concluded that implementing comprehensive stress management strategies is essential for improving job satisfaction in the banking industry. Recommendations include developing targeted stress management programs that focus on workload distribution, promoting work-life balance initiatives, and enhancing organizational support systems to foster employee well-being and reduce turnover rates. This research contributes valuable insights for banking institutions and policymakers aiming to create healthier work environments that enhance employee satisfaction and productivity.