The Role of Cashless Policy as a Tool for Achieving Organisational Objective

Authors

  • Gunu, Umar Ph.D. University of Ilorin, Ilorin,Kwara State-Nigeria Author
  • Aun, Isaac Iortimbir PhD University of Ilorin, Ilorin, Kwara State-Nigeria Author
  • Omojolowo,Oluwafemi Omoniyi University of Ilorin, Ilorin, Kwara State-Nigeria Author

Keywords:

Cashless policy, Organisational Objectives, Cashless society, Point of sales machine, Automated Teller Machine

Abstract

The study examined how cashless policy has influenced customer satisfaction and how achieve these objectives. Questionnaires were distributed to two hundred and fifty customers of the stratified random sampling. The data were analysed using correlation coefficient and multiple regression correlation estimate and regression beta of r=0.638 and β=0.605respectively.The study also revealed a strong positive impact of cashless policy on the mitigation of the problems of the Nigerian banking sector. The study therefore concluded that cashless policy assists organisations in achieving customer satisfaction and it is a veritable means of abating the problems that plague the banking sector. In light of these, the study recommended that customer complaint on cashless means of transactions should be adequately looked into so as to overcome the cognitive dissonances faced by customers in the usage of cashless means of transactions.

Author Biographies

  • Gunu, Umar Ph.D., University of Ilorin, Ilorin,Kwara State-Nigeria

    Department of Business Administration,University of Ilorin, Ilorin,Kwara State-Nigeria

  • Aun, Isaac Iortimbir PhD, University of Ilorin, Ilorin, Kwara State-Nigeria

    Department of Business Administration, University of Ilorin, Ilorin, Kwara State-Nigeria

  • Omojolowo,Oluwafemi Omoniyi, University of Ilorin, Ilorin, Kwara State-Nigeria

    Department of Business Administration, University of Ilorin, Ilorin, Kwara State-Nigeria

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Published

2024-05-24

Issue

Vol. 1 No. 4 (2015): Abuja Journal of Business and Management

Section

Articles

License

Copyright (c) 2024 Gunu, Umar Ph.D., Aun, Isaac Iortimbir PhD, Omojolowo,Oluwafemi Omoniyi (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors retain copyright and grant the journal right of first publication with the work simultaneously. This work is licensed under Creative Commons Attribution 4.0 International 

How to Cite

The Role of Cashless Policy as a Tool for Achieving Organisational Objective. (2024). ABUJA JOURNAL OF BUSINESS AND MANAGEMENT, 1(4). https://ajbam.com.ng/index.php/ajbam/article/view/1