IMPACT OF CONCILIATORY GESTURES ON CONFLICT RESOLUTION IN DANGOTE PLC.

Abstract

In today’s highly competitive business environment, organisations face considerable challenges in sustaining high levels of employee performance and engagement. This study investigated the “Impact of Conciliatory Gestures on Conflict Resolution in Dangote Plc,” focusing on how forgiveness, apology, negotiation, and compromise affect employees' commitment, teamwork, productivity, and service delivery in Dangote Cement Plc. The research utilized a descriptive design, with a population consisting of 3,500 employees at Dangote Cement Plc in Kogi State. A sample size of 395 respondents was determined using the Yamane statistical method. Data collection was carried out through a structured questionnaire, and the study employed a stratified random sampling technique. The validity and reliability of the instrument were assessed using Cronbach’s alpha, yielding an average score of 0.89. Data analysis was performed using regression analysis with SPSS version 27.0 to test the hypotheses. The findings indicated that conciliatory gestures such as forgiveness, apology, negotiation, and compromise have a significant positive impact on employee performance outcomes, including commitment, teamwork, productivity, and service delivery. The study concluded that adopting conciliatory practices can promote a positive organizational culture and strengthen workplace relationships and engagement. It was recommended that Dangote Cement Plc should actively cultivate a culture of conciliatory gestures by incorporating forgiveness, apology, negotiation, and compromise into its organizational processes, communication strategies, and leadership practices to enhance employee performance.