ANALYSIS OF JOB DESCRIPTION AND DESIGN ON EMPLOYEES OPERATIONAL PERFORMANCE IN FEDERAL AIRPORT AUTHORITY OF NIGERIA, ABUJA

Abstract

This study investigated the relationship between job description and job design on the operational performance of FAAN employees. The objectives include examining the influence of employee job description (EJD) and identifying the characteristics of job design (AJD) that affect employee operational performance (EOP) within the FAAN organization. The study adopted descriptive case study and stratified sampling technique. Data were collected through semi-structured questionnaire and analyzed using inferential statistics, targeting 309 FAAN employees, with 219 valid responses returned, yielding a response rate of approximately 70.9%. The findings reveal an R-square value of .862, indicating that 86% of the variation in EOP can be explained by the study’s variables, with a regression model of EOP = 2.359 + .087(EJD) - .143(AJD). This suggests that EJD has a positive effect on EOP, while AJD negatively influences EOP. The study recommends that job descriptions should be regularly updated in response to changes. Initially used for benefits such as rewards and recognition, job descriptions are now provided in written form to all FAAN employees. The practical significance of this research highlights the need for well-defined and structured job descriptions and designs, ensuring they are adhered to, while promoting continuous improvements where necessary.