IMPACT OF PERFORMANCE MANAGEMENT SYSTEMS (PMS) ON EMPLOYEE PERFORMANCE IN STARVILLE SCHOOL, ABUJA

Abstract

This study investigates the impact of Performance Management Systems (PMS) on employee performance at Starville School, Abuja. The study focuses on task performance, contextual performance, and punctuality. The study recognizes the vital role of employees in achieving organizational goals and highlights the challenges of maintaining consistent and satisfactory performance levels in educational institutions. Adopting a mixed-method approach, data were collected from a stratified sample of 199 employees using questionnaires, complemented by secondary data. Performance indices: 360-degree feedback, competency-based evaluations, Management by Objectives (MBO), and graphic rating scales served as independent variables, while task performance and contextual performance were the dependent variables. Multiple regression analysis via E-Views software revealed a significant positive relationship between PMS components and employee performance metrics. For task performance, 66.31% of its variation was explained by PMS indices, with MBO contributing the highest impact. Contextual performance was similarly influenced, with a variance explanation of 37.54%, highlighting 360-degree feedback and MBO as key drivers. The findings affirm that PMS significantly enhances employee task and contextual performance at Starville School, Abuja. Recommendations include expanding the use of PMS tools, enhancing employee awareness of PMS objectives, and providing targeted training to sustain high performance. The study bridges a gap in the application of PMS in educational settings within developing economies and contributes valuable insights into performance enhancement strategies.