EFFECT OF EMPLOYEES’ TURNOVER ON PERFORMANCE OF SELECTED DEPOSIT MONEY BANKS (DMBS) IN ABUJA

Abstract

This study investigated the impact of employee turnover on the performance of selected Deposit Money Banks (DMBs) in Abuja, focusing on how job stress, salary, and career development opportunities influence organizational performance. A descriptive research design was utilized, with data collected from employees through questionnaires using simple random sampling. The study targeted a population of 765 employees across DMBs in Abuja, selecting a sample size of 264 with an additional 20% margin to account for non-responses. Data analysis involved regression and inferential statistics, with a 5% significance level applied to test the hypotheses in line with the study’s objectives. The findings revealed that job stress has a significant effect on job satisfaction among employees of DMBs in FCT-Abuja. The study concluded that job stress plays a critical role in shaping job satisfaction within these banks. It recommended that DMBs in FCT-Abuja prioritize enhancing employee satisfaction and ensure that job stress management strategies and operational changes are directed at improving the overall employee experience.