EFFECT OF WORK DESIGN ON EMPLOYEE’S CITIZENSHIP BEHAVIOUR IN SELECTED FINANCIAL TECHNOLOGY FIRMS (FINTECH’S) IN FEDERAL CAPITAL TERRITORY, ABUJA NIGERIA

Abstract

The rising turnover rates and issues surrounding employee citizenship behaviour in Fintech firms within the Federal Capital Territory prompted this study. This research aimed to assess the effect of work design on employees' citizenship behaviour among employees in selected Fintech firms in the FCT. The study was grounded in relevant literature to provide a theoretical and empirical foundation for the constructs under investigation. Utilizing a survey design, the study targeted a population of 75 employees across selected Fintech firms in the Abuja Municipal Area Council. A census was conducted, and data were collected through a structured questionnaire. The instrument was evaluated for reliability and validity, ensuring its suitability for the study's objectives. Data analysis was performed using multiple regression techniques via SPSS v24. Findings indicated that work design significantly influenced employee citizenship behaviour within the selected Fintech firms. The study concluded that optimizing work design could enhance employee citizenship behaviour and recommended that organizations create a supportive work environment, offer engaging tasks with opportunities for growth, and encourage autonomy in task execution, as these factors were crucial for fostering a culture of citizenship behaviour among employees.