EMPLOYEES MOTIVATION AND THE PERFORMANCE OF SELECTED HOTELS IN KADUNA METROPOLIS

Abstract

This study investigates employee motivation and the performance of selected hotels in Kaduna Metropolis. Recognising that motivation is vital for organisational performance, the research underscores the need for management to adopt motivation as a policy to foster growth and continual performance improvement. Often, employees' morale and work attitude decline due to inadequate motivation. Implementing timely and strategic motivation can significantly enhance organisational performance. Motivation factors considered include employee promotion, training and career development, relationships with co-workers, and compensation. Performance metrics analysed are employee commitment, customer satisfaction, employee effectiveness, and customer patronage. The study employed a survey research design using structured questionnaire. The population comprised 337 staff members, including top-level managers, CEOs, general managers, and heads of departments from five selected hotels, which also served as the sample size. Data collection utilised a 5-point Likert scale questionnaire. The analysis was conducted using regression and correlation analyses via SPSS software. Findings indicate a positive and significant relationship between employee motivation and the performance of the hotels studied. The research concludes that employee motivation significantly influences organisational performance. Consequently, it is recommended that the managers of these hotels should adopt the identified motivational factors to enhance overall performance in Kaduna Metropolis, Kaduna State, Nigeria.