WELFARE PACKAGE AND EMPLOYEE PERFORMANCE IN FIVE-STAR HOTELS IN ABUJA, NIGERIA

Abstract

The study seeks to examine welfare package and employee performance in five-star hotels in Abuja, Nigeria. Other specific objectives include to; assess the roles medical and retirement benefits has on employee quality of service delivery, ascertain whether fringe benefit and bonus payment has significance effect on employee job motivation and cooperativeness, examine whether canteen benefit and luncheon voucher enhanced employee job satisfaction, evaluate whether hazard and leave allowances has significance effect on employee competency and commitment level on the job performance respectively. The study used a stratified sampling technique to elicit for data from 205 employees of the selected hotels via; Transcorp Hilton, Abuja Continental, the Well Carlton, Nordic and Envoy hotel respectively. The study used a questionnaire as the instrument of data collection. Descriptive statistics via mean and standard deviation were used for data presentation and analysis, while Regression analysis was used for test of hypotheses with the aid of the statistical packages for social sciences (SPSS version 21).Findings of the study indicated that; welfare packages of various forms has significance effect on employee quality of service delivery, commitment, cooperativeness, competency, motivation and performances generally in five Star-hotels in F.C.T Abuja, Nigeria. It was concluded that there is significance links between welfare packages and employee performance in Five-Star Hotels in Abuja. It was recommended amongst others that hotel owners in Abuja should prioritize the implementation and provisions of effective welfare packages for their employees as this boost morale and performances.