SUPPLY CHAIN MANAGEMENT PRACTICES AND ORGANIZATIONAL PERFORMANCE OF MANUFACTURING FIRMS IN FCT-ABUJA, NIGERIA

Abstract

This study examines the effect of supply chain management practices on the organizational performance of manufacturing firms in the Federal Capital Territory (FCT), Abuja, Nigeria. Anchored on the Resource-Based View (RBV) of the firm (Barney, 1991), the research investigates how strategic supplier partnership, customer relationship management, information sharing, and outsourcing collectively and individually influence organizational performance measured through return on investment, market share growth, and sales performance. A quantitative, cross-sectional survey design was adopted, with primary data collected through structured questionnaires administered to 196 supply chain managers, operations directors, and senior procurement officers of manufacturing firms registered with the Manufacturers Association of Nigeria (MAN) in the FCT. Data were analysed using descriptive statistics, Pearson product-moment correlation, and multiple linear regression estimated via Ordinary Least Squares (OLS). The findings reveal that strategic supplier partnership (β = 0.324, p < 0.001), customer relationship management (β = 0.289, p < 0.001), information sharing (β = 0.256, p < 0.01), and outsourcing (β = 0.158, p < 0.05) all exert statistically significant positive effects on organizational performance. The model explains 62.1% of the variance in organizational performance (Adjusted R² = 0.621; F = 34.82, p < 0.001). The study concludes that supply chain management practices are critical determinants of organizational performance for manufacturing firms in the FCT and recommends that firms prioritise the development of strategic supplier partnerships, strengthen customer relationship management capabilities, invest in information technology for enhanced information sharing, and adopt a strategic approach to outsourcing. Policymakers are urged to invest in logistics infrastructure, provide supply chain capacity-building support, and create regulatory frameworks that facilitate supply chain integration in the manufacturing sector.